The various portfolio of modern eating experiences is now self-managing and sustaining their point-of-sale programs with upgrades that embody cellular and on-line ordering and scan & pay for contactless funds
Markham, Ontario (RestaurantNews.com) With a right away must replace and standardize its point-of-sale programs throughout 30 eating places plus occasion venues and different companions, and allow company to self-manage and keep all programs, Oliver & Bonacini Hospitality (O&B) has transitioned to Silverware POS.
Trusted by probably the most notable manufacturers across the globe, Silverware develops enterprise point-of-sale options for big venue operations and deploys programs to satisfy the wants of multi-revenue operations with eating places, bars, lounges, roomservice, banquet, and retail services. O&B is acknowledged as one among Canada’s main restaurant and occasion teams with places in Toronto, Montreal, Calgary, Edmonton and past. The corporate credit its success to creating a robust company tradition the place meals high quality and repair are valued above all else and go away lasting, optimistic impressions on each visitor via our clever, enthusiastic and emotional service.
“The calls for of at the moment’s diners are altering,” mentioned Charlotte Newbury, Oliver & Bonacini Hospitality affiliate director of enterprise operations. “At high-end eating places, folks anticipate customized service with an excellent view and a one-of-a-kind culinary journey. At extra informal locations, diners might choose to be extra interactive or self-serving with their experiences. Time is treasured, and subsequently they don’t need to wait on service associates to pay their payments; a scan, pay and go away situation extra aptly matches their life. To assist this combine – dictated by the market and the idea – we would have liked a point-of-sale resolution that did all of it. It wanted to be person pleasant and provides us entry to the again finish so we may handle and keep it on our personal. Silverware has the pliability to do all that and far more.”
A key standards for O&B was discovering a POS platform that drives effectivity. The aim of the brand new system was to get meals out sooner and ship orders to the kitchen in clear, concise methods with out lag time. The corporate additionally needed an answer that its workers could be keen to interact with since a lot of the wait workers are younger and cozy adopting new expertise. Silverware was function constructed to drive effectivity, enhance profitability, and improve each side of the eating expertise.
“When onboarding new workers or bringing a restaurant on-line with Silverware, everyone seems to be amazed on the person friendliness of the system,” Newbury mentioned. “Most servers suppose ‘you’ve seen one POS, you’ve seen all of them,’ however that isn’t the case. Our workers persistently inform us they’ll’t consider how intuitive Silverware is. Something and every little thing you may probably consider is already in-built. Our folks say they particularly like the truth that pricing ranges change routinely; when lunch is over and Completely happy Hour begins, value modifications don’t should be enter manually. Each time Silverware asks if we want to pilot new options, we soar on the probability to supply perception.”
Customers might be skilled on Silverware in about 45 minutes, Newbury mentioned. Instantly following coaching, O&B’s associates are snug utilizing it. Which means the corporate doesn’t have to spend so much of time or cash on coaching and retraining. And since all back-end programming is finished internally, their workforce can step in and troubleshoot if wanted. Actually, 16 workers oversee, handle, and supply back-end programming to Silverware throughout the huge foodservice enterprise. Newbury mentioned her division was created particularly to do a lot of the heavy lifting for all point-of-sale programs companywide.
“The underside line is Silverware simplifies our operations, and their assist is excellent,” Newbury mentioned. “Ought to we’d like further help with one thing that we will’t deal with internally, we will at all times attain somebody on the Assist Desk 24/7. Silverware’s account managers are extraordinarily accessible and receptive. Extra importantly, they’re trustworthy; they are going to tell us if they’ll or can not do one thing. There may be by no means a delay in response. It’s nice realizing that if we’d like them, Silverware is standing by to help.”
One of many newer options of Silverware being leveraged by O&B is GuestX for on-line ordering. The GuestX platform permits diners to seamlessly place orders and pay via their cell phone by bank card, Apple Pay, and Google Pay. It’s totally customizable to match every eating places’ branding and guarantee a constant expertise for diners whether or not they eat in or order out. For a corporation with a number of platforms similar to O&B, sustaining consistency is significant.
“O&B is dedicated to high quality, progress, and expertise,” Newbury mentioned. “We’re at all times on the lookout for efficiencies whereas staying leading edge. If we will do this, it’s going to lengthen to the visitor expertise and make it the very best it may be.
“The longer term is brilliant,” she added. “We now have about six new eating places coming on-line in 2024, plus a big meals corridor undertaking this Spring with 16 meals stalls. Silverware can be by our facet each step of the way in which and we wouldn’t have it some other means.”
For extra info on Silverware POS, go to SilverwarePOS.com.
About Silverware
Trusted by probably the most notable manufacturers across the globe, we offer enterprise options for eating places, giant venue operations, accommodations & resorts, and deploy programs to satisfy the precise wants of multi-revenue operations with eating places, bars, lounges, room service, banquet, and retail services. Our options are designed and delivered particularly for organizations who’re fanatical about thrilling their visitors. Our obsession is to drive effectivity and enhance the profitability of our purchasers by relentlessly delivering probably the most modern options in the marketplace. We try to boost each side of the visitor expertise, from when the primary visitor walks in, till the final one walks out. We carry extra to the desk, so you may carry extra to yours. SilverwarePOS.com.
About Oliver & Bonacini Hospitality
Oliver & Bonacini is one among Canada’s main hospitality teams, working a various portfolio of distinctive and modern eating places, occasion venues, and catering arms. With bespoke eating places throughout Toronto, Montreal, Mont-Tremblant, Calgary, and Edmonton, in addition to Halifax in partnership with Freehand Hospitality, Oliver & Bonacini provides a spread of culinary types—from barbecue joints and brewpubs to trendy French and artisanal Canadian effective eating. Their portfolio of eating places contains Canoe, Auberge du Pommier, Soar, Maison Selby, Bar George, Braven, and the newly opened Aera, La Plume and The Dorset, to call a number of.
The corporate’s personal eating and occasions division, Oliver & Bonacini Occasions and Catering, manages a number of large-scale occasion venues, together with The Carlu, Malaparte at TIFF Lightbox, and The Quay at Toronto Area Board of Commerce, amongst others.
The corporate was based in 1993 by the late Peter Oliver and Michael Bonacini. Oliver & Bonacini credit its success to the event of a robust company tradition, the place excellence of meals high quality and repair are valued above all else.
Contact:
Barb Worcester
PRPRO
440-930-5770
barb@prpro4hotels.com