Nothing is extra rewarding for our Buyer Expertise group than recognizing our clients’ success. Every year at Cisco Dwell Melbourne, we spotlight a bunch of progressive clients with our Cisco CX Buyer Hero Awards.
Every buyer who receives an award has demonstrated excellence of their class. Each was chosen from a bunch of nominations acquired throughout numerous industries inside the APJC area. For sure, these awards are aggressive. I’m honored to showcase this 12 months’s winners, please be part of me in congratulating them!
World Class Cybersecurity: East Japan Railway Firm
This award is offered to a buyer who has partnered with Cisco Providers to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of programs together with station workers terminals, networks, and ticketing programs. Via a mixture of Cisco safety merchandise and Cisco CX the corporate has skilled no outages as a result of safety points this 12 months. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his group have carried out environment friendly SOC operations with 250 billion periods and 400 billion information and diminished the time to organize studies required by authorities ministries.
Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm
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Distinctive Innovation: Hana Financial institution
The Distinctive Innovation Award is for a Cisco buyer who achieved wonderful improvements via collaboration with Cisco CX. This 12 months’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering progressive digital platforms to offer dependable monetary providers one year per 12 months. Kyoojin Shin, Director of Cloud Division, and his group labored with Cisco Buyer Expertise and achieved one hundred pc of their preliminary digital transformation targets inside one 12 months, together with SDN conversion and information heart enlargement. As well as, they succeeded in accelerating their subsequent migration challenge by one full 12 months, all whereas automating a number of main adjustments and rising their total work effectivity by 50 p.c.
Jungsoo Park accepts the award on behalf of Hana Financial institution!
Excellent Automation: KDDI
The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations via automation. The winner is Japanese telecommunications service supplier KDDI. Via collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his group at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Providers Orchestrator (NSO). They’re additionally working to take away guide duties and simplify pre-deployment exams with the purpose of lowering whole guide duties by greater than 50 p.c.
Please be part of us in congratulating Takumi Nakamatsu and his group at KDDI!
Digital Transformation Luminary: Hong Kong Jockey Membership
Our Digital Transformation Luminary Award is offered to a buyer who has efficiently embraced a formidable digital transformation via a partnership with Cisco CX. This 12 months the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Government Director, IT, and his group have partnered with Cisco to create a transformational resolution primarily based on Cisco ACI+SDWAN+SDA applied sciences. Via this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future development, serving hundreds of thousands of shoppers and conducting billions of transactions yearly. Gary’s group can be collaborating with Cisco CX group on observability options to reinforce the flexibility to detect and reply to incidents, safeguard the providers and improve the digital experiences of the Membership’s members and clients.
Flora Fang, Managing Director, CX Larger China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!
Operational Excellence: LG CNS
Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This 12 months, that award goes to LG CNS, a pacesetter in digital transformation and digital enterprise innovation, offering providers to all kinds of firms. LG CNS maintains “LG-Internet,” the MPLS-based spine community offering connectivity providers to all LG subsidiaries. Via collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her group present is the best high quality of community providers whereas minimizing disruption.
Hyung Guk Kim of LG CNS accepts the awardÂ
AI Trailblazer: HCLTech
The AI Trailblazer is a buyer who partnered with Cisco CX to organize its infrastructure for AI. The winner is HCLTech, a worldwide expertise firm that gives providers and merchandise to assist companies remodel digitally. Mr. Ramana SV and his World IT (GIT) group at HCLTech had been trying to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated your entire deployment, future-proofed the community with Wi-Fi 6E expertise, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / amenities, with an enormous efficiency enhance, and a big discount in implementation time, setting new benchmarks for consumer expertise with strengthened safety. Be a part of me in congratulating HCLTech, GIT Workforce on profitable this 12 months’s AI Trailblazer Award!
Harish Kelath accepts the award on behalf of HCLTech
Business Accelerator: Niterra
This award goes to a buyer that’s main innovation in its business. The winner is Niterra, a serious producer of automotive ignition elements and automobile digital parts. Niterra needed to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising risk of cyber assaults. Kazuyuki Kimura and his group at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re shifting towards a brand new IT infrastructure with visibility and optimum safety risk safety.
Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra
CX Buyer Hero of the Yr Award: ColesÂ
This pinnacle CX award goes to the client who has achieved the strongest total enterprise outcomes via collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 shops throughout Australia. Hong-Sin Lim and his group partnered with Cisco CX to enhance and optimize community operations at Coles, vastly enhancing group members’ expertise, lowering time to resolve points, and lowering danger to key functions within the supermarkets. Key outcomes embrace:
- 99% community uptime in LAN and WAN environments over the previous 12 months enabling  an “All the time on and Safe” community for grocery store shops
- Simplified monitoring and baselines of grocery store shops
- 50% improved decision time with HTEC group as a result of give attention to important points
- 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable group
- Automation of software program improve is predicted to considerably scale back time for OS improve, bettering productiveness and liberating up worker time for extra progressive initiatives
- Proactive monitoring utilizing a single dashboard helps to rapidly establish points and has diminished time to remediate by greater than 50%
Please be part of us in congratulating Hong-Sin Lim and his group at Coles!
Discover our Cisco CX Superheroes As we speak
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers clients are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
- Workday – Enhancing consistency, safety, and quicker deployments with automation
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
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