Buyer Expertise Enchancment (CXI) Chief Expands Partnership Base With Revolutionary, Group-Centric Sandwich Icon
New York Metropolis, NY (RestaurantNews.com) Tattle, the all-in-one, AI-driven visitor suggestions and CX administration platform that helps restaurant manufacturers instantly enhance visitor satisfaction and income, immediately introduced that Ike’s Sandwiches will make the most of Tattle to measure omni-channel visitor sentiment and increase operational efficiency.
Began off as a small sandwich store underneath the identify “Ike’s Place” in San Francisco in 2007, Ike’s Love and Sandwiches has been remodeling the sandwich phase for over a decade, defining progressive choices and iconic flavors tailor-made to every native market. This yr, the model crossed the 100-location milestone, and continues to innovate on inventive sandwich flavors and LTOs rooted within the celebration of native cultures and communities.
With the Tattle partnership, Ike’s operators from govt management to normal managers will be capable of mechanically, straight and privately survey visitors after an expertise, gaining a deep understanding into the efficiency of every operational class (e.g. Meals High quality, Hospitality, Accuracy, Velocity of Companies and so on.) and their underlying elements (e.g. Temperature, Texture, Greetings, and so on.). The huge volumes of visitor suggestions knowledge feeds Tattle’s proprietary AI algorithms, which then generates suggestions and month-to-month goals for every location that greatest enhance visitor satisfaction and income.
As well as, operators will be capable of recuperate visitors in actual time, handle and reply to all on-line critiques, dive deep into menu item-level insights, benchmark location performances and extra inside Tattle’s all-in-one dashboard.
“Individuals come to Ike’s not just for our unforgettable flavors, but additionally for the complete model expertise that celebrates their area people,” stated Robert Lane, Chief Advertising and marketing Officer at Ike’s. “Tattle couldn’t be a greater CX accomplice for us to remain true to each our mission and the voice of our visitors. It provides us all of the instruments we have to be sure that we’re offering one of the best visitor expertise doable, and that our operators are greatest supported to realize the best degree of effectivity.”
Tattle is an AI-driven, buyer suggestions expertise platform constructed with an open API that simplifies the visitor suggestions course of. Utilizing proprietary algorithms, Tattle measures satisfaction throughout all ordering channels and makes suggestions for highly-impactful enhancements to operational areas throughout restaurant places with the intention to drive the best doable enhance in visitor satisfaction.
Further Tattle integration advantages embody:
- Omni-channel visitor satisfaction measurement throughout Dine-In, Takeout, Supply, Drive-Through, and Curbside
- In-depth menu item-level suggestions for optimizing menus, LTOs, recipes, kitchen operations and extra.
- Administration or all on-line public critiques inside one single dashboard
- 10% common visitor suggestions penetration and a 94.7% survey completion price of a 50-60 query survey
- Causation-based survey format to determine elements, i.e. Topping Distribution, that negatively impression an operational class, i.e. Accuracy
- Leverages AI to determine and suggest high-impact operational classes for enchancment throughout every location
- Automated location-level Month-to-month Goals that ends in 84% likelihood of visitor satisfaction enhance
- Incident Administration System for recovering 1 in 3 visitors with electronic mail templates and automation
“Tattle is on a mission to revolutionize how eating places handle their CX, operations and visitor suggestions,” stated Tattle CEO/Founder, Alex Beltrani. “We’re so excited to proceed our development with a model as iconic as Ike’s, and we are able to’t wait to maintain pushing the frontier of operational CX within the hospitality trade with new, ground-breaking options which might be quickly to return subsequent.”
About Tattle
Tattle is the one Buyer Expertise Enchancment (CXI) platform constructed to assist the hospitality trade by amassing actionable suggestions knowledge by interacting with their prospects the place they make transactions. With model companions together with Chili’s, Cava, MOD Pizza, Hooters and HTeaO. Tattle helps 250+ main hospitality manufacturers throughout 15,000+ places globally. Utilizing present third-party instruments and API integrations, Tattle connects manufacturers with their visitors at each contact level of the shopper journey. By means of their AI, Tattle recommends essentially the most opportunistic operational space for enchancment at every of our companions’ places to drive the best enhance in visitor satisfaction. For extra data, please go to https://get.tattleapp.com.
About Ike’s Love & Sandwiches
In the event you’ve by no means been to Ike’s Love & Sandwiches earlier than, there actually isn’t any comparability. Ike’s is about love first, then sandwiches, which is why they take additional particular care to verify there are nice choices for each form of eater. No different restaurant on the earth has extra kick-ass choices and countless combos for meat lovers, vegetarian, vegan, halal, and gluten-free. Dutch Crunch bread paired with Ike’s unique “Soiled Sauce,” a creamy garlic aioli toasted proper into the bread, is a transcendent expertise that may electrify your tastebuds. Ike’s Love & Sandwiches has been voted one of the best sandwiches on the earth (by Ike’s mother). Begin your love affair with Ike’s and earn rewards immediately at IkesSandwich.com. Assist Ike’s share the love and sandwiches on Instagram, Fb and TikTok.
Tattle Media Contact:
press@gettattle.com