The Cisco Retailer leverages Cisco and Cisco associate expertise to energy its retail atmosphere. Most lately, we expanded our utilization of Webex Connect with energy a fascinating buyer expertise at Cisco Stay Americas in Las Vegas this previous June.
A extra environment friendly retail expertise
Webex Join, an enterprise-grade Communications Platform as a Service (CPaaS), enhances procuring experiences by enabling prospects to resolve points swiftly by way of seamless interactions. With Webex Join, you’ll be able to combine or develop responsive chatbots, crafting a user-friendly and distinctive procuring expertise that concurrently frees workers to deal with extra complicated inquiries.
The Patching Station
At Cisco Stay in Las Vegas this previous June, the Cisco Retailer took the distinctive capabilities of Webex Join to a different stage. Prospects had the prospect to take a bit of the occasion dwelling with them by personalizing their new Cisco merchandise with Cisco Stay patches.
The customization course of was fast, straightforward, and accessible from attendees’ cell phones. By scanning a QR code, attendees might provoke a dialog utilizing Apple Messages for Enterprise or Google Enterprise Messages to decide on their Cisco merchandise and point out precisely which patch(es) they wished and the place they wished them positioned. Customers would then obtain their order numbers and an estimated wait time by way of textual content after they dropped off their gadgets on the Patching Station.
On the again finish, the Patching Station workers would instantly obtain the order particulars by way of Webex Join and will mark order statuses and replace wait instances. Customers might even watch their orders being created on the station! As soon as their gadgets had been completed, consumers would obtain a textual content alert for pick-up.
By constructing this seamless buyer journey with Webex Join, attendees had been capable of expertise forward-thinking retail expertise in motion and obtain a memento to commemorate their time at Cisco Stay. The Cisco Retailer strives to create these distinctive moments for purchasers to reveal the facility of Cisco’s expertise integrations in retail.
Curious to see the Patching Station in motion? Test it out on the Cisco Retailer Tech Lab YouTube channel now!
Excited about demonstrating your expertise? Please attain out to arrange an activation with us!
If you need to carry your prospects by way of the Cisco Retailer Tech Lab as a cease in your CXC Tour, you may as well schedule your go to now – we’ll have the Tech Lab personalised only for you!
You can too study extra about Webex Join by way of the retail options web page or by connecting with an professional now.
Share: